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Privacy Policy

​Rebuild Wellness Ltd Last updated: March 2026

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1. Introduction

Welcome to Rebuild Wellness Ltd ("we", "us", or "our"). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains what personal information we collect when you visit our website or purchase our products, why we collect it, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Please read this policy carefully. By using our website or placing an order with us, you acknowledge that your personal data will be handled as described here.

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2. Who We Are

Rebuild Wellness Ltd is the data controller responsible for your personal data.

Our website is built and hosted on the Wix platform (Wix.com Ltd). Wix acts as a data processor on our behalf, meaning they handle your data only according to our instructions. For information on how Wix manages data at a platform level, please see Wix's Privacy Policy at www.wix.com/about/privacy.

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3. What Personal Data We Collect

We collect the following categories of personal data:

Information you give us directly:

  • Your name

  • Email address

  • Delivery and billing address

  • Phone number (if provided)

  • Payment information (processed securely via our payment provider — we do not store full card details)

  • Messages or enquiries you send us via contact forms or email

  • Product reviews or feedback you submit

Information collected automatically:

  • IP address and device information

  • Browser type and operating system

  • Pages visited and time spent on our site

  • Referring website or search terms used to find us

  • Cookie and tracking data (see our Cookie Policy for full details)

Information from third parties:

  • If you engage with our social media pages or adverts, those platforms may share limited information with us in line with their own privacy policies.

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4. How We Collect Your Data

We collect personal data in the following ways:

  • When you place an order through our website

  • When you create an account or register with us

  • When you sign up to our email marketing list

  • When you contact us via our contact form, email, or social media

  • When you leave a product review

  • Automatically through cookies and analytics tools when you browse our site

  • Through advertising platforms (e.g. Facebook, Google) when you interact with our ads

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5. Why We Use Your Data and Our Legal Basis

Under UK GDPR, we must have a lawful basis for processing your personal data. The table below explains what we use your data for and why we are permitted to do so.

PurposeLegal Basis

Processing and fulfilling your orderPerformance of a contract

Sending order confirmations and shipping updatesPerformance of a contract

Processing payments and preventing fraudPerformance of a contract / Legal obligation

Responding to your enquiries and providing customer supportPerformance of a contract / Legitimate interests

Sending marketing emails (if you have opted in)Consent

Improving our website and understanding how visitors use itLegitimate interests

Complying with legal and regulatory obligations (e.g. tax records)Legal obligation

Retargeting advertising (if you have consented to marketing cookies)Consent

You may withdraw your consent at any time where we rely on consent as our legal basis. This will not affect the lawfulness of any processing carried out before you withdrew consent.

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6. Marketing Communications

We will only send you marketing emails if you have actively opted in to receive them. You can unsubscribe at any time by:

We will never sell your email address or personal data to third parties for their own marketing purposes.

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7. Who We Share Your Data With

We do not sell your personal data. We may share it with the following trusted third parties, only where necessary to operate our business:

  • Wix.com — our website platform and hosting provider

  • Payment processors (e.g. Wix Payments, PayPal, Stripe) — to process your payment securely

  • Delivery and logistics providers — to fulfil and ship your order

  • Email marketing platforms (e.g. Klaviyo or Mailchimp, if used) — to send you marketing emails you have consented to receive

  • Analytics providers (e.g. Google Analytics) — to help us understand how our website is used

  • Advertising platforms (e.g. Meta/Facebook, Google) — only where you have consented to marketing cookies

  • Legal and regulatory authorities — where we are required by law to disclose your information

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

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8. International Data Transfers

Some of the third-party services we use may transfer and process your data outside the UK and European Economic Area (EEA). For example, Wix stores data in data centres located in the United States and Ireland.

Where data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses, to protect your data to an equivalent standard as required by UK GDPR.

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9. How Long We Keep Your Data

We only retain your personal data for as long as necessary for the purpose it was collected.

  • Order and transaction records: retained for 7 years to comply with HMRC tax obligations

  • Customer account data: retained while your account is active, or for up to 3 years after your last interaction with us

  • Marketing consent records: retained for as long as you remain opted in, plus 1 year after unsubscribing

  • Enquiries and correspondence: retained for up to 2 years

  • Analytics data: typically retained for up to 26 months in line with Google Analytics defaults

After the relevant retention period, your data will be securely deleted or anonymised.

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10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For full details of what cookies we use, why, and how to manage your preferences, please see our Cookie Policy, available at the footer of our website.

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11. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you

  • Right to rectification — you can ask us to correct inaccurate or incomplete data

  • Right to erasure — you can ask us to delete your personal data in certain circumstances

  • Right to restrict processing — you can ask us to pause how we use your data while a complaint is investigated

  • Right to data portability — you can request your data in a machine-readable format

  • Right to object — you can object to us processing your data where we rely on legitimate interests

  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

  • Rights related to automated decision-making — you have the right not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please contact us at info@rebuildcollagen.co.uk. We will respond within 30 days. We may need to verify your identity before actioning your request.

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12. Children's Privacy

Our products and website are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

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13. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website is hosted on the Wix platform, which maintains its own robust security standards.

However, no online transmission of data is completely secure. While we do our best to protect your information, we cannot guarantee the absolute security of data transmitted to our website.

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14. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

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15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we use. Any updates will be posted on this page with a revised "Last updated" date. Where changes are material, we will take reasonable steps to notify you.

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16. How to Complain

If you have concerns about how we handle your personal data, please contact us first at info@rebuildcollagen.co.uk and we will do our best to resolve your concern.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113

Rebuild Wellness Ltd is incorporated in England and Wales. This policy was last reviewed in March 2026.

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